Coming back after a long, long time - Guild Wars Forums

thenewbie · Nov 07, 2010, 01:43 AM // 01:43

Hello everyone, this is my first post on these forums

Now, I'd say about 2 - 3 years ago I left Guild Wars for WoW, I just reinstalled it about 5 minutes ago to give it another go.

I remembered my e-mail address, and got my password reset, but I don't remember any characters on my account so I can not answer the security question, and therefore I can not get past the login screen.

Does anyone know what I should do to get going in guild wars again?

EDIT: Also, just wondering is my e-mail address the same as my account login username?

necronium · Nov 07, 2010, 01:48 AM // 01:48

Quote:

Originally Posted by thenewbie

Hello everyone, this is my first post on these forums

Now, I'd say about 2 - 3 years ago I left Guild Wars for WoW, I just reinstalled it about 5 minutes ago to give it another go.

I remembered my e-mail address, and got my password reset, but I don't remember any characters on my account so I can not answer the security question, and therefore I can not get past the login screen.

Does anyone know what I should do to get going in guild wars again?

Contact Anet, they are usually very quick to respond and will probably require a little information but they will be able to get you a character name.

Basically it just amounts to proving that it really is your account.

thenewbie · Nov 07, 2010, 02:08 AM // 02:08

Thanks for the reply, I just contacted their Guild Wars support team via e-mail, so hopefully I'll get a response soon

Star_Jewel · Nov 07, 2010, 03:03 AM // 03:03

Don't freak if you don't get an immediate response -- support for issues like yours can be a bit slow on the weekends.

Elmindreda Farshaw · Nov 07, 2010, 04:51 AM // 04:51

Quote:

Originally Posted by Star_Jewel

Don't freak if you don't get an immediate response -- support for issues like yours can be a bit slow on the weekends.

^This

support may not get to you until Monday. Anet doesn't work weekends.

Mouseslayer · Nov 07, 2010, 10:41 AM // 10:41

If your like me you accidently hit print screen at least once a day. Check you documents then downloads then guildwars then screens. If you switch comps since then try that one. Idk if it saves it though after you delete gw from comp though... just dig through your screenshots till you get lucky and find a chat log or party screen. Good luck.

N E D M · Nov 07, 2010, 11:29 AM // 11:29

Quote:

Originally Posted by Mouseslayer

If your like me you accidently hit print screen at least once a day. Check you documents then downloads then guildwars then screens. If you switch comps since then try that one. Idk if it saves it though after you delete gw from comp though... just dig through your screenshots till you get lucky and find a chat log or party screen. Good luck.

may also be in c/program files/guild wars/screens
screenshot if lucky could have your name of a character visible

jonnieboi05 · Nov 07, 2010, 03:42 PM // 15:42

Welcome to the forums.

If you have any old GW buddies that you used to play with who you know in real life, ask them if they might remember. If not, check your screenshot folder(s). If that doesn't work, resort to contacting Support and they will get back to you by Monday.

Keep in mind, however, if you contact Support, you will have to supply significant proof that the account is yours before they disclose your character name information.

Good luck.

Nov 07, 2010, 01:43 AM // 01:43	#1
thenewbie Pre-Searing Cadet Join Date: Nov 2010	Coming back after a long, long time Hello everyone, this is my first post on these forums Now, I'd say about 2 - 3 years ago I left Guild Wars for WoW, I just reinstalled it about 5 minutes ago to give it another go. I remembered my e-mail address, and got my password reset, but I don't remember any characters on my account so I can not answer the security question, and therefore I can not get past the login screen. Does anyone know what I should do to get going in guild wars again? EDIT: Also, just wondering is my e-mail address the same as my account login username? Last edited by thenewbie; Nov 07, 2010 at 01:47 AM // 01:47..

Nov 07, 2010, 02:08 AM // 02:08	#3
thenewbie Pre-Searing Cadet Join Date: Nov 2010	Thanks for the reply, I just contacted their Guild Wars support team via e-mail, so hopefully I'll get a response soon

Nov 07, 2010, 03:03 AM // 03:03	#4
Star_Jewel Jungle Guide Join Date: Mar 2010 Location: Denizen of Tyria since Feb. 2009	Don't freak if you don't get an immediate response -- support for issues like yours can be a bit slow on the weekends.

Nov 07, 2010, 10:41 AM // 10:41	#6
Mouseslayer Ascalonian Squire Join Date: Jul 2009 Profession: R/Rt	If your like me you accidently hit print screen at least once a day. Check you documents then downloads then guildwars then screens. If you switch comps since then try that one. Idk if it saves it though after you delete gw from comp though... just dig through your screenshots till you get lucky and find a chat log or party screen. Good luck.

Nov 07, 2010, 03:42 PM // 15:42	#8
jonnieboi05 Forge Runner Join Date: Mar 2006 Location: Mableton, Georgia Guild: Guild Ancestors Reunited [?????????]	Welcome to the forums. If you have any old GW buddies that you used to play with who you know in real life, ask them if they might remember. If not, check your screenshot folder(s). If that doesn't work, resort to contacting Support and they will get back to you by Monday. Keep in mind, however, if you contact Support, you will have to supply significant proof that the account is yours before they disclose your character name information. Good luck.